How Siri, Alexa and Google Assistant Lost the A.I. Race - The New York Times
https://www.nytimes.com/2023/0....3/15/technology/siri

How Siri, Alexa and Google Assistant Lost the A.I. Race - The New York Times

The virtual assistants had more than a decade to become indispensable. But they were hampered by clunky design and miscalculations, leaving room for chatbots to rise.